The fine print, in plain words.

Orders are packed and dispatched within 1–2 business days. You will get a tracking link by email as soon as your label is created, and you can also look it up any time on our order tracking page.

Standard delivery within the contiguous United States takes 3–7 business days. Shipping is free on orders over $75; below that, the exact rate is calculated at checkout based on your address.

We ship to the address entered at checkout. If a parcel comes back to us as undeliverable, we will contact you to arrange redelivery and may need to charge the return postage.

Not the right weave, or changed your mind? Return unused items in their original condition within 30 days of delivery for a refund of the item price.

Start a return by messaging our support team with your order number. We will send return instructions, usually within one business day. Return shipping is paid by the customer unless the item arrived damaged or incorrect.

Damaged or wrong items: send us a photo within 7 days of delivery and we will replace the item or refund it in full, including shipping. Refunds are issued to the original payment method within 5–10 business days of the return being received.

We collect only what we need to fulfil your order: your name, shipping and billing address, email address and order details. Card details are entered on our Wix checkout and are never stored by this website.

Your email is used for order updates and, if you opt in, occasional product news. You can unsubscribe from marketing email at any time.

We do not sell or rent your personal information. Order data is processed by Wix, our store platform and payment processor, and by the shipping carriers that deliver your parcel.

By placing an order you confirm the information you provide is accurate and that you are authorised to use the payment method supplied. All prices are in US dollars and include applicable taxes where required.

Product photography is representative; natural materials vary slightly in tone and weave. We reserve the right to cancel and refund an order if an item is out of stock or a price was listed in error.

These terms are governed by the laws of the state in which Rootly operates. Questions about an order are handled through our support page.